LveYou Privacy Policy

1. Introduction

LveYou ("we", "our", or "platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information you provide when using our AI companion chat service.

Important Notice: Our service is exclusively for users aged 18 and above. Users under 18 are not permitted to use our service.

2. Information Collection

2.1 Types of Information We Collect

• Account Information: Username, email address, password, and other basic information provided during registration
• Chat Data: Conversation content with AI companions to provide personalized services
• Device Information: Device type, operating system, browser information, IP address
• Usage Data: Service usage time, frequency, preference settings, and behavioral data
• Payment Information: Payment-related information for subscriptions or purchases (processed through third-party payment processors)

2.2 How We Collect Information

• Information you actively provide (registration, chat, settings, etc.)
• Automatically collected technical information (Cookies, log files, etc.)
• Information from third-party services (payment processing, analytics, etc.)

3. Use of Information

We use collected information to:

• Provide Services: Operate AI companion chat functionality and provide personalized experiences
• Improve Services: Analyze usage data to optimize product features and user experience
• User Support: Respond to your inquiries and technical support needs
• Security Protection: Prevent fraud, abuse, and technical issues
• Compliance: Meet legal and regulatory requirements
• Marketing: Send product updates and promotional information with your consent

4. Information Sharing and Disclosure

We do not sell your personal information. We only share information in the following circumstances:

• With Consent: When you have given explicit consent
• Service Providers: With trusted third-party service providers (cloud storage, payment processing, analytics, etc.)
• Legal Requirements: In response to legal processes, government requests, or to protect rights
• Business Transfers: In case of merger, acquisition, or asset sale
• Security Protection: When necessary to protect user and platform security

5. Data Security

We employ industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission and storage
• Access Control: Limited employee and contractor access to personal information
• Security Audits: Regular security assessments and vulnerability testing
• Incident Response: Data breach emergency response mechanisms
• Data Backup: Secure data backup and recovery measures

6. Data Retention

We retain your information based on the following principles:

• Account Information: During your account's active period and for a reasonable time thereafter
• Chat Records: Retained based on service needs and user preference settings
• Technical Logs: Usually retained for 6 months to 2 years for security and analysis purposes
• Legal Requirements: As required by applicable laws and regulations

7. Your Rights

Under applicable law, you may have the following rights:

• Access: View personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (in certain circumstances)
• Restriction: Request restriction of processing your information
• Portability: Obtain your data in a structured format
• Objection: Object to certain types of information processing
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@lveyou.com.

8. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Remember your login status and preference settings
• Analyze website usage and improve user experience
• Provide personalized content and advertising
• Ensure website security and prevent fraud

You can manage cookie preferences through your browser settings, but disabling certain cookies may affect service functionality.

9. Protection of Minors

Our service is strictly limited to users aged 18 and above. We do not knowingly collect personal information from users under 18. If we discover we have collected information from a minor, we will immediately delete the relevant data.

If you are a parent or guardian and discover that your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and stored on servers outside your country or region. We ensure such transfers comply with applicable data protection laws and employ appropriate safeguards.

11. Privacy Policy Updates

We may periodically update this Privacy Policy to reflect service or legal requirement changes. For significant changes, we will notify you through:

• Prominent notice on our website
• Email notifications
• In-app push notifications

Continued use of our service indicates acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, comments about this Privacy Policy, or need to exercise your rights, please contact us:

We pledge to respond to your requests within 30 days of receipt.